There is a version of this conversation that goes very well in a board meeting. “We’re building multi-agent AI.” It sounds sophisticated. It signals technical ambition. It gets nodded at by investors who have just read about it in three different newsletters. The problem is that many SaaS teams building multi-agent systems right now are […]
The conversation founders avoid is not the one about whether to build with agentic AI. That conversation has largely been settled. Most teams have approved a build or are close to it. The conversation they avoid is the one about what it will cost to run after it ships. Most production cost models for agent […]
There is a version of this decision that happens in a sprint planning meeting. Someone mentions that a competitor just shipped an AI summary feature. Another person suggests adding one to the dashboard. Everyone agrees it sounds good. It gets added to the roadmap. Engineering starts work three weeks later. There is another version where […]
The demo worked perfectly. The vendor showed you agents handing tasks off to each other, a context layer that seemed to remember everything, and a governance dashboard that made the whole thing look controllable. You came away impressed. You are probably ready to sign. That is exactly the moment to slow down. Multi-agent AI systems […]
The diagnosis is almost always delivered too late. A team has spent six months building an automation workflow. It works in the demo. It breaks in production. An engineer spends two months patching it. It breaks again in a different place. Eventually the project quietly gets deprioritised in favour of something with cleaner momentum, and […]
Board meetings that include an agentic AI agenda item tend to produce one of three responses. The board gets excited and approves everything without asking the questions they should. The board gets worried and starts asking for controls that the team is not yet positioned to implement, which stalls the project. Or the board delegates […]
The question most SaaS founders ask about agentic AI is – “what can I build with it?” The question that matters more for competitive strategy is – “what does it do to what I have already built?” Agentic AI does not create a competitive moat. It reveals whether you already have one. For some products, […]
The support agent has been live for six weeks. It is resolving 40% of Tier 1 tickets without human involvement. Then one week it starts closing tickets that should have been escalated. The escalation pattern has changed. A product update shifted some of the decision logic the agent was operating on, and nobody caught it […]
The adoption curve for agentic AI in SaaS is moving faster than most teams expected and producing less value than most demos implied. According to McKinsey’s State of AI 2025 survey of nearly 2,000 organisations, 88% of companies now use AI in at least one business function, and 62% are at least experimenting with AI […]
The internal RAG demo always looks impressive. The team asks questions. The system retrieves the right documents. The answers are clear, well-structured, and grounded in actual product content. Someone says “we’re ready to ship.” Then the first real users arrive. Real users do not ask the questions you rehearsed. They do not know what the […]