The diagnosis is almost always delivered too late. A team has spent six months building an automation workflow. It works in the demo. It breaks in production. An engineer spends two months patching it. It breaks again in a different place. Eventually the project quietly gets deprioritised in favour of something with cleaner momentum, and […]
Board meetings that include an agentic AI agenda item tend to produce one of three responses. The board gets excited and approves everything without asking the questions they should. The board gets worried and starts asking for controls that the team is not yet positioned to implement, which stalls the project. Or the board delegates […]
The question most SaaS founders ask about agentic AI is – “what can I build with it?” The question that matters more for competitive strategy is – “what does it do to what I have already built?” Agentic AI does not create a competitive moat. It reveals whether you already have one. For some products, […]
The support agent has been live for six weeks. It is resolving 40% of Tier 1 tickets without human involvement. Then one week it starts closing tickets that should have been escalated. The escalation pattern has changed. A product update shifted some of the decision logic the agent was operating on, and nobody caught it […]
The adoption curve for agentic AI in SaaS is moving faster than most teams expected and producing less value than most demos implied. According to McKinsey’s State of AI 2025 survey of nearly 2,000 organisations, 88% of companies now use AI in at least one business function, and 62% are at least experimenting with AI […]
Most teams start a RAG project by evaluating vector databases. They compare embedding models, read benchmarks, set up a LangChain prototype, and have something running against a handful of test documents within a week. That week goes well. The problems arrive three months later, after the index has grown to thousands of documents, after real […]
Most teams evaluating AI right now are looking at the same shortlist – which model to use, which vendor to talk to, which feature to build first. It’s a reasonable starting point, and it’s also the wrong one. The conversation about AI capability tends to dominate the room because it’s visible and easy to compare. […]
A board update goes out. Two sentences near the bottom mention you’re adding AI agents to the product. Six months ago that line would have gotten a thumbs up and nothing else. Today it gets a follow-up question, sometimes several. What does the agent actually do. What happens when it’s wrong. Is this something you […]
Every roadmap review has the same moment. Three good ideas, one quarter of engineering time, and a conversation about which two get cut. For most of software history, that tradeoff was the entire point of roadmapping. Prioritization frameworks like RICE and WSJF all ask some version of the same question: how much value do we […]
You have the budget approved. The board is excited. Someone on the team has already built a demo over a weekend that looked convincing enough to get everyone nodding. Now the pressure is on to turn that demo into a real feature inside your product, and the quiet worry sitting underneath the excitement is the one […]