The adoption curve for agentic AI in SaaS is moving faster than most teams expected and producing less value than most demos implied. According to McKinsey’s State of AI 2025 survey of nearly 2,000 organisations, 88% of companies now use AI in at least one business function, and 62% are at least experimenting with AI […]
The internal RAG demo always looks impressive. The team asks questions. The system retrieves the right documents. The answers are clear, well-structured, and grounded in actual product content. Someone says “we’re ready to ship.” Then the first real users arrive. Real users do not ask the questions you rehearsed. They do not know what the […]
There is a version of RAG failure that nobody in the team notices in time. The system doesn’t crash. The latency looks fine. The monitoring dashboards stay green. A user asks a question. The retriever pulls something that looks relevant. The model produces a clean, well-structured answer in the product’s tone. The answer is wrong. […]
A board update goes out. Two sentences near the bottom mention you’re adding AI agents to the product. Six months ago that line would have gotten a thumbs up and nothing else. Today it gets a follow-up question, sometimes several. What does the agent actually do. What happens when it’s wrong. Is this something you […]
Every roadmap review has the same moment. Three good ideas, one quarter of engineering time, and a conversation about which two get cut. For most of software history, that tradeoff was the entire point of roadmapping. Prioritization frameworks like RICE and WSJF all ask some version of the same question: how much value do we […]
Most SaaS founders who have experimented with AI features hit the same wall. The model is impressive in demos and unreliable in production. It gives generic answers where specific ones are needed. It confidently describes things that are not true about the product. It fails to distinguish between what your product does and what a […]
You shipped the chatbot to take pressure off your support team and give users instant answers. The dashboards looked healthy at first. Sessions were happening. Then you looked closer at what those sessions actually contained, and the picture changed. Most people open the chat, type one or two messages, and leave. Seven out of ten […]
You have the budget approved. The board is excited. Someone on the team has already built a demo over a weekend that looked convincing enough to get everyone nodding. Now the pressure is on to turn that demo into a real feature inside your product, and the quiet worry sitting underneath the excitement is the one […]
Artificial intelligence has reached a point where most mid-market companies are no longer asking whether they should adopt AI. The real question has become – how do we implement AI without wasting money, disrupting operations, or ending up with another failed technology initiative? That shift explains why AI consulting has become one of the fastest-growing advisory […]
You hired an AI consulting firm. They ran workshops. They interviewed your team. They produced a comprehensive AI strategy presentation with a technology roadmap, a list of recommended vendors, and a prioritised list of use cases. The engagement closed. You have a deck. Six months later, nothing has been built. This is the most common outcome of AI consulting engagements. […]