Senior care management platform
A Canada-based senior care management company approached Mallow to modernize its facility operations. The client was struggling with multiple disconnected systems that required staff to handle data manually, from maintaining residents’ health records to managing family visits and meal orders. The lack of synchronization between systems made daily operations slow and error-prone.
Mallow designed and built a unified digital platform that streamlined all major functions, including resident data management, meal ordering, digital communication, and family visit scheduling. By connecting previously siloed modules and automating manual processes, the solution empowered staff to focus more on senior residents’ well-being instead of administrative burdens.
Tech Stack
- Ruby on Rails
- PostgreSQL
- Objective-C
- Swift
- AWS
- MedStack
- EHR software
Stats
Reduction in manual administrative work
Increase in revenue through optimized operations
Faster family visit
coordination
Synchronization achieved across healthcare data
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Project details
2012 - Ongoing
Project duration
5 Services
our team offered
25 Team
members involved
Our journey from challenges to outcomes
What were the client’s key challenges?
Manual data maintenance
Staff had to manually update residents’ healthcare and personal information, including allergies and dietary restrictions, across multiple systems, leading to delays and errors.
Complex meal ordering process
The facility’s ordering workflow was inefficient and required repetitive manual input, increasing the workload for kitchen and administrative teams.
Unstructured communication tools
The care home used non-secure methods for announcements and daily updates, limiting engagement and visibility among staff and residents.
Manual family visit tracking
Families had to rely on calls or paper logs to book visits, creating confusion and scheduling conflicts for facility staff.
What was our approach?
Centralized healthcare and resident data system
We developed a secure portal that consolidates personal, medical, and dietary data in one place. The system automatically syncs with integrated EHR software, ensuring health records and allergy information are always up to date.
Optimized ordering system
The meal ordering flow was completely redesigned for simplicity and speed. The new system automatically accounts for resident preferences, dietary restrictions, and kitchen capacity.
Enhanced digital signage module
We built a signage solution that displays announcements, activities, and updates on connected screens without authentication. This reduced manual work and made all messages and announcements instantly accessible in real time.
Simplified family portal for visit management
A dedicated portal now allows families to schedule visits online, reducing manual coordination and ensuring compliance with facility schedules.
The Impact
| Impact Area | Outcome |
|---|---|
| Efficiency transformation | Eliminated manual record keeping and repetitive administrative tasks through automation and real-time data synchronization. |
| Resident-focused operations | Freed up staff time to focus on personalized resident care instead of backend processes. |
| Operational transparency | Enhanced visibility across departments through connected data and interactive digital displays. |
| Improved family engagement | Simplified visit management, strengthening the connection between residents and their families. |
| Revenue optimization | Reduced inefficiencies and increased capacity utilization across senior care facility operations. |
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