Staff safety and communication platform
A London-based staff safety and communication platform needed a field platform that could perform reliably in remote, low-connectivity environments. Key needs included emergency audio streaming, two-way satellite messaging, live routing without costly third-party maps, strict mobile device constraints, and low battery consumption. They also needed geofencing, offline navigation, and real-time panic alerts to ensure staff safety. Mallow developed a custom solution with offline-optimized maps, satellite device integration, background live audio, and a persistent SOS system designed to work even in areas with low network coverage. This solution ensured that field teams remained connected, traceable, and secure during critical situations.
Tech Stack
- Ruby on Rails
- Kotlin
- Swift
- Firebase
- AWS
- Mapbox
- Turf.js
- Red5 Pro
Stats
Optimization in battery efficiency
Average location
accuracy
Improvement message transmission
Customized open-source
maps
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Project Details
2017 - Ongoing
Project duration
5 Services
Services offered
5 Peers
Members involved
Our journey from challenges to outcomes
What were the client’s key challenges?
Remote locations had limited or no internet access, making live tracking and real-time updates challenging.
Continuous location tracking and audio streaming caused significant battery drain and degraded device performance.
The client required offline maps, geofencing, and live routing without relying on costly third-party APIs, while still needing accurate and up-to-date visibility into field incidents.
Needed seamless two-way communication with Garmin satellite devices in zero-network areas, fully integrated into the platform for uninterrupted messaging and tracking.
What was our approach?
We implemented a panic mode that streams live audio when online, records it locally when offline, and automatically syncs once the network is restored. It also enables two-way communication, so admins can guide responders and deactivate the alert after resolving the issue.
Fine-tuned background processes and event-driven location updates reduced power consumption by 60%, extending device uptime during field operations.
Optimized Mapbox usage with persistent socket connections and local caching to reduce API spend; delivered incident‑aware live routing, offline map packages for remote regions, and custom geofenced zones for safety triggers.
Integrated Garmin satellite devices to maintain two-way messaging and location tracking in low- or no-network areas, ensuring critical messages are delivered from remote locations.
The Impact
| Impact Area | Outcome |
|---|---|
| Improved field safety | Emergency response time significantly reduced by enabling reliable alerts and communication, even in zero-network environments. |
| Cost savings | Reduced operational costs by minimizing Mapbox API usage through efficient map handling and offline data strategies. |
| High-quality performance | Maintained seamless user experience and data flow in remote areas through robust offline and low-latency communication features. |
| Better battery efficiency | Achieved a 60% improvement in power efficiency, allowing field teams to operate longer in remote areas. |
| Broad device support | Ensured smooth and consistent performance across a wide range of Android, iOS, and satellite devices used in the field. |
Testimonials
Mallow Technologies Private Limited has an excellent company culture and is extremely responsive and reliable.
Mallow Technologies Private Limited has delivered a functional and robust platform for field testing, and the marketable MVP has met the client's standard. The team continues to provide technical support and helps the internal product team with additional developments, meeting client expectations.
Joseph Motley
CEO, Staff safety and communication platform